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Trading Terms

Ordering From Prozoneuk:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.


Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World. Where SURFACE mail is selected the delivery time will be much longer 2-5 weeks for Europe 6-12 weeks Rest of World.

Payment:

We accept payment by Credit/Debit Cards, Paypal, & BACS Transfer. All online payments are guaranted to be 100% safe and are processed through our secure-server. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s

For more information on Paypal you can visit their website on:- www.paypal.com

Privacy Policy:

We promise to respect your privacy.  Please be assured that we will never pass on your details to third party organisations and that your personal details are held securely and in strict confidence.

Packaging:

At Prozoneuk, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care when packing.

Deliveries to UK mainland (inc. Northern Ireland)

Please enquire for combined postage price when purchasing multiple items.

Overseas & non-mainland UK:

For overseas and non-mainland UK deliveries please enquire for postage costs.

Returns and Refund Policy:

Our returns policy covers defective items only under the manufacturers guarantee which will be exchanged, refunded,or repaired.

Unwanted items must be returned unused and in the original retail packaging within 7 days of purchase for a refund to apply.

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